Frequently Asked Questions
Everything you need to know about styling your space with Zoya Home.
What is the typical shipping timeframe for furniture?
Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer international shipping?
Currently, Zoya Home ships to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made upholstery and final sale items are non-returnable.
Are your materials sustainably sourced?
Yes, we prioritize ethical sourcing. Our wooden furniture is crafted from FSC-certified timber, and we use OEKO-TEX certified textiles to ensure our products are safe for your home and the environment.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view updates by logging into your Zoya Home account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.